Outsource Healthcare Call Center

Delivering Speed and Efficiency to Your Healthcare Call Center Operations

Maximizing the Value of Every Interaction

Arm Fox has several years of experience in providing HIPAA compliant healthcare call center services to medical practices of all sizes. We tap into this experience to help medical practices find an optimum way to manage every inbound and outbound calling requirement in a streamlined and cost-effective manner.
Our team is well versed in managing end-to-end medical call center services of all types. Be it insurance verification to physician referrals, revenue recovery & billing to appointment scheduling & reminders, our healthcare call center outsourcing services has exceled in enhancing patient experience, improve accuracy of communications and maximize the value of every interaction.

We Provide a Range of Medical Call Center Services

We leverage our vast knowledge and experience in assisting healthcare organizations with their Medicare Advantage Plans, Medicare Supplements, Medicaid, Prescription Drug Plans, Health Insurance, and Dental and Vision plans, to provide a diverse array of offshore healthcare call center services. This includes:
Insurance Verification
Our highly qualified team of insurance verification specialists contact the insurance company and complete the pre-authorization, pre-certification and pre-determination processes on behalf of you.
Physician Referrals
Our physician referral service ensures that the patients are connected with the physician at all times and see to it that their healthcare needs are met.
Claim Management & Status
We will swiftly and smoothly automate the process of examining and managing claims, thereby ensuring that there is a surge in clean claim rates, reduce revenue detriment and cut down manual procedures.
Appointment Scheduling & Reminders
Our appointment scheduling & reminder services will help you to keep your calendar full and reduce no-shows.
Revenue Recovery & Billing
Our revenue recovery and medical billing services will eliminate costly write-offs and boost per patient revenue on medical care provided.
24X7 Answering Services
Our round-the-clock assistance will ensure that not even a single call will go answered, whether it is in business hours or after that.

Other Prominent Healthcare Call Center Services Provided by Us:
  • Member Retention & Outreach
  • Medical Results Outreach
  • Dental Claims Assistance
  • Post Care Patient Surveys
  • Provider & Member Inquiries
  • Medicare Plan Enrolment
  • Pharmacy & Prescription Assistance
  • Healthcare Exchange Navigation
  • Activation Services
  • Product or Service Introductions
  • Patient Satisfaction Surveys
  • Inbound Acquisition
  • Literature and Information Requests
  • Inbound Customer Support
  • Outbound Sales
  • Open Enrolment
  • Outbound Welcome Callsrepresentative
  • New Member Acquisition
  • Lead Generation / Enrolment
  • Rate Change Support
  • Plan/Benefit Changes
  • Enrolment and Application Processing
  • Win Backs / Retention
  • Seminar Registrations and Reservations
  • Post-Discharge Patient Surveys
  • Meeting, Seminar and Event Registration and Notification
  • Staff Recruitment Screening

Why Outsource Medical Answering Services to Arm Fox?

You’ll benefit in a variety of ways when you outsource medical call center services to an expert healthcare call center company such as Arm Fox.
This includes:

HIPAA and PCI Compliance We are both HIPAA and PCI DSS (PCI Data Security Standard) compliant. This means that we can not only protect your information (and your clients’ information) from abuse, mishaps, and even fraud, but also comply with high-security standards when it comes to payment and card data.
Tracking and Analytics Unlike other healthcare call center companies, we meticulously measure, track and analyze progress at each stage of our healthcare call center operations. This ensures that the strategies we adopt are always on course and lead us to the desired results.
Experienced Staff All our employees have complete experience and training in dealing with calls related to medical and pharmaceutical companies. So, you can rely on us for accuracy, promptness, and professionalism.
Customizable Scripts We strictly follow customized scripts to ensure protocols recommended by your office are met exactly. This helps us handle different scenarios more effectively.

Other Benefits of Outsourcing Medical Answering Services to Us:

  • 40% reduction in cost per FTE
  • 24/7 operations
  • State-of-the-art voice mail system
  • Timely and accurate reports
  • Customized scripting on every account

When you outsource healthcare call center services to Arm Fox, you’ll partner with a medical call center company that is well versed with handling call center requirements of healthcare organization of every type. This includes nursing homes, sole physician practices, hospitals and medical centers, home healthcare companies, medical billing companies, hospice, and physical therapy companies.